January 3, 2018

TO: All Pre-Order Peeps
FROM: B5 Books Team

By working through the holidays we got 10 days ahead of schedule, which means you could have your copy of the Babylon 5 Encyclopedia Signature Edition as soon as next week.

SHIPPING PAYMENT DUE
As you remember, when you pre-ordered the Babylon 5 Encyclopedia we could NOT include shipping fees in the pre-order price because we didn't have a final shipping weight. It's 8 lbs. (3.6 kg)

At that time we estimated that shipping would be $20 domestic and $80 international. After months of research and haggling we've got great news –

U.S. SHIPPING - Shipping starts immediately
$17.72 – priority mail 1-3 day with detailed tracking
$10.17 – media mail 2-9 days basic tracking (sent and delivered)

CANADA - Shipping starts Monday, January 15 2018
$39 via DHL for the 8 lbs/3.6 kg set; a savings of US$41 from our $80 estimate

WORLDWIDE - Shipping starts Monday, January 15 2018
$48 via DHL for the 8 lbs/3.6 kg set; a savings of US$32 from our $80 estimate

HOW SOON WILL MY ORDER SHIP AFTER I PAY FOR SHIPPING?
The book sets ship within 72 business hours of payment...or less.

I PRE-ORDERED THE BUNDLE BUT NEVER GOT A LOGIN FOR THE MULTIMEDIA EDITION
If you bought the bundle and think that you never got your login for the Multimedia Edition, click here to find out why.

I'VE MOVED SINCE I ORDERED. HELP.
No problem. You will be asked for your current shipping address as you go through the shipping/postage checkout cart.

I'M ON A PAYMENT PLAN. WHEN WILL I GET THE SHIPPING INVOICE?
Within a few days of the end of your plan. You can also pre-pay your shipping now and we will automatically send your set at the end of the payment plan.

I WANT TO PAY-OFF MY PAYMENT PLAN AND GET MY SET ASAP. IS THAT POSSIBLE? CAN YOU INCLUDE THE SHIPPING?
Absolutely. Just email us (or reply to this email) with the email address you use for PayPal.

I PRE-ORDERED THE ENCYCLOPEDIA WHEN IT WAS FIRST ANNOUNCED. AM I GETTING THE SIGNATURE EDITION?
Yes. ALL pre-orders are getting the Signature Edition.

The original product was a basic two-volume hardcover set. As the pre-order period progressed, we added 5 FREE upgrades to every order: (1) the Straczynski signature (2) custom fitted slipcase (3) slipcase embossing (4) dual ribbon bookmarks (5) and custom shipping box 100% at our expense and without raising the price.

I DIDN'T PRE-ORDER BUT REALLY, REALLY WANT THIS SIGNED EDITION. IS THAT STILL POSSIBLE?
Yes, if you hurry. Click here to order.

GREAT JOB GETTING THE INTERNATIONAL SHIPPING RATE SO LOW, BUT I STILL NEED A PAYMENT PLAN FOR THE US$48. IS THAT POSSIBLE?
Absolutely. Just reply to the email with how many payments you would like and Lt. Brandon will set that up for you. As always there is no interest and no extra fees whatsoever for payment plans.

HOW ARE YOU DECLARING THE SET FOR CUSTOMS?
We state the set "One set of two books" but during the checkout YOU will choose the Category and the Dollar Value for customs. We are not including any paperwork inside the box, but for export it is required that we include a "Commercial Invoice" with the package.

HOW ARE YOU PACKING THIS COLLECTION FOR SHIPPING?
In a 4-bumper box custom fitted for the Babylon 5 Encyclopedia. All four sides of the box have a 1.25-inch thick "moat" of cardboard around the edges.

One and a quarter inch might not sound like much (it didn't to us) until we ran several drop tests and realized that dings are nearly impossible, even on the corners. But that's not all: for additional shipping security, the product box is placed into a fitted shipping carton (so it doesn't slip around).

WE HAVE TO TELL YOU ABOUT THE SHRINK-WRAP.
This is not "symbolic shrink-wrap" that comes apart if you sneeze. This is industrial shrink-wrap. Thick and hearty. Have your pocket knife ready because a butter knife won't do it. When the sample came in, Captain Jaclyn walked around the office showing everyone how durable it was by asking them to try to pull it apart with her like a wishbone. (It's scary what gets us really excited for you guys.)

A Great Packaging Strategy Means Nothing
If You Don't Get a Perfect Product.

Which is why we 100% guarantee you receive a pristine Encyclopedia set, or we will reship 100% at our expense -- including the return, via pre-paid slip -- anywhere in the world. Just email us at help@b5books.com and it's handled.

CLICK HERE TO PAY YOUR SHIPPING
CLICK HERE TO ORDER A COPY IF YOU DID NOT PRE-ORDER