B5 Books is Closed
· Our closing date is October 29, 2025 (our 20th anniversary.)
· Customer service is in place until 2030
WE ARE HERE FOR YOU
Email help@B5books.com
Why did you close?
We accomplished everything we wanted to. The store is not sustainable without new product as this is our primary source of revenue.
What happens to my video purchases?
All video purchases were processed through Vimeo, which is why you have a separate login with Vimeo. That setup ensures you will continue to have lifetime access.
What about the online Babylon 5 Encyclopedia?
First, it is hosted by a lifelong B5 fan. We pay for hosting in 10-year increments.
Who can I contact after the store closes?
Lt. Avery has pledged to provide customer support for at least five more years—through 2030. Captain Jaclyn will be staying on for the next 2 years.
What if my order is delayed or damaged near the closing date?
No worries. Orders placed before the store closes will be fulfilled as usual, and customer service will remain available through 2030.
Will the eBooks I purchased still be available? For how long?
You will continue to have lifetime access to your eBooks. Plus, we guarantee replacement access to any eBooks you’ve purchased. Use your original download links now to back up your files—or email us, and we’ll send a replacement copy.
Can I contact someone for help after the store closes?
Yes. Customer service will be available for support through 2030 to ensure continuity of service.
Will any books be reprinted after October 29, 2025?
No. Once we close, our licenses end and everything goes out of print.
